Return Policy

Return & Exchange Policy

Effective Date: June 30, 2025
Last Updated: July 3, 2025

At Julirica, we stand by our sleep products. If any pillow or blanket doesn't meet your expectations, our satisfaction guarantee ensures a seamless solution.

📩 1. Order Cancellation Policy

Cancellation Window:

Orders may be canceled within 12 hours of purchase
Weekend orders: Cancel by 9 AM PST next business day

Order Processing Timeline:

We process & ship orders within 1-2 business days
Cutoff time: 3 PM PST (orders after ship next business day)

Successful Cancellation Conditions:
✓ Request made before shipment processing starts
✓ Within the 12-hour cancellation window
✓ No customization added to order

Cancel requests: Email customer@julirica.com with subject "CANCEL ORDER [Your Order Number]"

📦 2. Eligibility & Conditions

Return Window:

Standard Items: 30 days from delivery date
Defective/Damaged: 7 days from delivery (photo evidence required)

Acceptable Returns:
✔️ Unused pillows/blankets with original tags
✔️ Unopened packaging with security seals intact
✔️ Damaged items (photo documentation required)

Non-Returnable Items:
❌ Custom embroidery/monogrammed goods
❌ "Clearance" or "Final Sale" marked items
❌ Used products without hygiene protection seal

Verification Requirements:
⚠️ Original order number or digital receipt
⚠️ For exchanges: Style must be in stock

🔄 3. Return Process (3-Step Workflow)

Step 1: Authorization Request
Email customer@julirica.com with:

Order number
Product photos (front/back/tags)
Reason for return

Response Within 24 Hours:
✓ Unique RMA code
✓ Regional warehouse return address *(See Appendix A for primary facilities)*
✓ Prepaid label if return is our fault

Step 2: Ship Back Requirements

Repack in original box with tags attached
Write RMA code visibly on outer packaging
Use trackable shipping (FedEx/DHL/UPS)

Step 3: Refund/Exchange Activation

Inspection within 3 business days of warehouse receipt
Confirmation email upon approval

📍 Appendix A: Return Warehouse Addresses

Return only to the address provided in your RMA email. Primary facilities:

North America Operations:
Julirica Returns # [Your RMA Code]
ATTN: Returns Department
2001 Eastridge Loop NE, Suite 300
Calgary, AB T2A 7X8, Canada

EU Operations:
Julirica EU Returns # [Your RMA Code]
c/o Logisticentrum Eindhoven
Achtseweg Zuid 31
5651 GW Eindhoven, Netherlands

Asia-Pacific Operations:
Julirica APAC Returns # [Your RMA Code]
Unit 37, Kerry Warehouse
48 Hung To Road, Kwun Tong
Hong Kong SAR, China

Important: Returns sent to wrong address incur 25% reprocessing fee.

⏱ 4. Refund Processing

Approved Returns:

Refund issued in 5-10 business days
Original payment method only
No deductions (unless used/damaged)

International Refunds:

May take 3-5 extra banking days
Currency conversion differences not covered

Exchange Procedure:

Full refund issued first
Place new order for replacement
Email us for waived shipping: exchange@julirica.com

📮 5. Shipping Responsibilities

Scenario	Cost Responsibility	Proof Required
Size/Fabric Preference Change	Customer	Tracking + insurance
Defective/Wrong Item	Julirica	Prepaid label provided
International Returns	Customer	Customs form CN22

Pro Tip: For US/Canada returns > $100 v a l u e : ‘✧ A dd s i g na t u reco n f i r ma t i o n ($ 3-6 USD) ✧ Purchase insurance for full item value`

⚠ 6. Critical Policies

RMA Requirement: Unauthorized returns refused
Hygiene Compliance: Opened pillows require intact inner membrane
Holiday Extension: December 1-25 orders get 45-day return window
Non-Compliance Fees:
- Missing tags: 15% deduction
- No RMA code: $10 reprocessing

📬 7. Contact & Resolution

Julirica Returns Operations

Email: customer@julirica.com (24h response)
US Toll-Free: +1 (888) 616-7788
Mon-Fri: 6 AM - 5 PM PST

Dispute Timeline:

Email complaint → 72h response
Mediation attempt (7 days)
Binding AAA arbitration (Commercial Rules)

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